Last revised: April 6, 2022 AVH Van Rental, (“We”, “Us”, “Our”, “AVH Van Rental Rental”) is
committed to protecting your privacy and informing you about how your information is used.
This Privacy Policy explains Our practices regarding the collection, use, disclosure, and
protection of information that is collected through Our website, mobile application, and any
other mobile or online service owned and offered by AVH Van Rental, LLC (Our “Service”).
This page is used to inform website visitors regarding Our policies with the collection, use, and
disclosure of Personal Information if anyone decided to use Our Service, the AVH Van Rental
website. If you choose to use Our Service, then you agree to the collection and use of
information in relation with this policy. The Personal Information that We collect are used for
providing and improving the Service. We will not use or share your information with anyone
except as described in this Privacy Policy. The terms used in this Privacy Policy have the same
meanings as in Our Terms and Conditions, which is accessible at https://avhvvanrental.com,
unless otherwise defined in this Privacy Policy.
We Collect From You We collect personal information from you to provide Our Service and offer
you a personalized, useful, and efficient experience. The categories of personal information We
collect can include:
You provide Us information about yourself, such as your name, age, address, email address,
university or other affiliation, and password, when you register for a Member account with the
Service. We also collect a copy of your driver’s license and billing and payment information if
you utilize Our Service. In some cases, we may request an updated utility bill to verify place of
residency. We may use a third-party service to verify driver’s license and insurance (https://
stripe.com ). If you correspond with Us by email, we may retain the content of your email
messages, your email address, and Our responses. We may also retain any messages you send
through the Service. You may provide Us information in User Content you post to the Service.
Mercedes-Benz Vans (and many other smart connected vehicles) gather information about the
vehicle use, including time of use, location and movements, speed of travel, odometer readings,
battery use management information, electrical system functions, software version information,
infotainment system data, safety-related data and camera images (including information
regarding the vehicle’s SRS systems, braking and acceleration, security, e-brake, and accidents),
and other features, and other data to assist in identifying issues and analyzing the performance of
the vehicle and other aspects of the vehicle use. This is done automatically and cannot be
changed due to the nature of the vehicle. Refer to Mercedes-Benz Vans Privacy Statement for
more information.
ditionally, to use Mercedes-Benz mobile app, to take advantage of some of the MercedesBenz features such as remote lock/unlock/start, etc. We may need to collect this Telematic data to
facilitate this optional service.
We may also use this Telemetry data if a Vehicle has not been returned on date/time per the rental
agreement, terms of service, and/or if the rented Vehicle is the subject of an AMBER Alert issued
pursuant to Section 8594 of the Government Code.
Use of Cookies and Other Technology to Collect Information When you visit Our website or use
Our mobile app or Service, We and Our business partners may collect certain information about
your computer or device through technology such as cookies, web beacons, log files, or other
tracking/recording tools. The information We collect through the use of tracking technologies
includes but is not limited to IP address, browser information, referring/exit pages and URLs,
click stream data and information about how you interact with links on the website, mobile app,
or Service, domain names, landing pages, page views, and cookie data that allows Us to uniquely
identify your browser and track your browsing behavior on Our site. We may also use clear gifs
or other technology in HTML-based emails sent to Our users to track which emails are opened
and which links are clicked by recipients. Some or all data may be combined with other
personally identifying information described above. We may also collect analytics data, or use
third-party analytics tools, to help Us measure traffic and usage trends for the Service and to
understand more about the demographics of Our users. These tools collect information sent by
your browser or mobile device, including the pages you visit, your use of third-party
applications, and other information that assists Us in analyzing and improving the Service. We
may work with third parties to employ technologies, including the application of statistical
modeling tools, which attempt to recognize you across multiple devices. Although We do Our
best to honor the privacy preferences of Our visitors, we are currently unable to respond to Do
Not Track signals from your browser.
When you access Our Service by or through a mobile device, We may receive or collect and
store a unique identification number associated with your device or Our mobile application
(including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or
Windows Advertising ID or other identifier), mobile carrier, device type, model and
manufacturer, mobile device operating system brand and model, phone number, and, depending
on your mobile device settings, your geographical location data, including GPS coordinates (e.g.
latitude and/or longitude), Wi-Fi location, or similar information regarding the location of your
mobile device.
When you access Our Service by or through a mobile device, We may receive or collect and
store a unique identification number associated with your device or Our mobile application
(including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or
Windows Advertising ID or other identifier), mobile carrier, device type, model and
manufacturer, mobile device operating system brand and model, phone number, and, depending
on your mobile device settings, your geographical location data, including GPS coordinates (e.g.
latitude and/or longitude), Wi-Fi location, or similar information regarding the location of your
mobile device.
We use or may use the data collected through these technologies to: (i) remember information so
that you will not have to re-enter it during your visit; (ii) provide custom, personalized content
and information, including advertising; (iii) identify you across multiple devices; (iv) provide
and monitor the effectiveness of Our Service; (v) monitor aggregate metrics such as total number
of visitors,traffic, usage, and demographic patterns on Our website and Our Service; (vi)
diagnose or fix technology problems; and (vii) otherwise to plan for and enhance Our service.
The AVH Van Rental website gathers information for remarketing, re-engagement, and/or similar
audience features provided by Google Ads & third-party vendors to reach guest who have
previously visited our website, viewed our ads on the internet, and/or engaged with either. Thirdparty vendors, including Google, use cookies and/or device identifiers to serve ads based on
visits to our website, viewing of our ads on the internet, and/or engagement with either. You may
opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.
Alternatively, you may also opt out of third-party vendor’s use of cookies by visiting the Network
Advertising Initiative opt-out page or control the use of device identifiers by using your device’s
settings.
We will not sell your contact information to third parties for marketing purposes. We may
communicate with you via in-app notifications, email, SMS text, or other method. You control
when and how (e.g., email, SMS, etc.) you would like to receive messages, and you may be able
to opt-out of receiving certain types of messages. We may send you notifications of activity on
the Service to the email address you give Us, in accordance with any applicable privacy settings.
AVH Van Rental may send you other messages during operation of Our Service, such as
notifications from other Users, updates about Service changes and new features, and important
news that may impact your use and enjoyment of AVH Van Rental vehicles. These
communications may contain banners, ads, or promotional material provided by third parties. If
you click on the third-party link, you will be taken to that service, and your information will
thereafter be subject to that party’s Privacy Policy. You may be able to opt-out of receiving
promotional emails by clicking the “unsubscribe” button at the footer of promotional email
communications. Note that you are not permitted to unsubscribe or opt-out of nonpromotional
messages regarding your account. By providing AVH Van Rental your email address, you consent
to Our using the email address to send you Service-related notices, including any notices
required by law, in lieu of communication by postal mail.
Effective January 1, 2020, the California Consumer Privacy Act (“CCPA”) allows Members
who are residents of California to submit a request to AVH Van Rental (a “CCPA Request”) for
access to the pieces and categories of personal information, if any, that AVH Van Rental has
collected about them. Information that Sac Van Rental provides in response to CCPA Requests
shall, to the extent feasible, be in a readily usable format. AVH Van Rental shall specify the
purposes for collecting the information, and the types of third parties with whom the information
has been shared.
Members who are California residents may also submit a CCPA Request to AVH Van Rental for
the deletion of their information. However, AVH Van Rental may be required to retain certain
information to comply with other applicable laws, detect or prevent fraud, collect any fees owed,
resolve disputes, assist with or process claims, troubleshoot problems, assist with any
investigation, comply with audits and investigations, enforce its Terms of Service and associated
policies, and take other actions reasonably necessary, permitted, or required by applicable law
Members who are residents of California may submit a CCPA Request to AVH Van Rental by
emailing Us and provide the Member’s full name, the email address associated with the AVH Van
Rental account, and the type of request being submitted. In response to a CCPA Request, AVH Van
Rental will verify that the request has been submitted by a Member associated with the account
to which the request relates. In connection with this verification process, Members may be asked
to provide government-issued identification to AVH Van Rental.
Members who are residents of California may designate an authorized agent to submit a CCPA
Request on their behalf. To do so, the authorizing Member must submit to AVH Van Rental the
Member’s government-issued identification, the authorized agent’s government-issued
identification, and a valid power of attorney signed by the authorizing Member.
Members who submit CCPA Requests will not be charged different prices or provided different
levels of service because of submitting such requests.
AVH Van Rental cares about the security of your information and uses commercially reasonable
physical, administrative, and technological safeguards to preserve the integrity and security of all
information We collect and that We share with Our service providers. However, no security
system is impenetrable, and We cannot guarantee the security of Our systems 100%. In the event
that any information under Our control is compromised as a result of a breach of security, we
will take reasonable steps to investigate the situation and, where appropriate, notify those
individuals whose information may have been compromised and take other steps, in accordance
with any applicable laws and regulations. To protect your privacy and security, we take
reasonable steps (such as requesting a unique password) to verify your identity before granting
you access to your account. You are responsible for maintaining the secrecy of your unique
password and account information and for controlling access to your email communications from
AVH Van Rental, at all times.
Children’s Privacy Protecting the privacy of young children is especially important. For that
reason, AVH Van Rental does not knowingly collect or solicit personal information from anyone
under the age of 13 or knowingly allow such persons to register as Members. If you are under 13,
please do not send any information about yourself to Us, including your name, address,
telephone number, or email address. If we learn that We have collected personal information
from a child under age 13 without verification of parental consent, that information will be
deleted as quickly as possible.
